FREQUENTLY ASKED QUESTIONS

When will your bikes be available?

We offer only limited number of bikes. Nevertheless, we have batches scheduled for delivery each month.

When will your bikes be available?

Plus
We offer only limited number of bikes. Nevertheless, we have batches scheduled for delivery each month.

What is the warranty on the frame?

Each PRIME frame is covered by Lifetime manufacturer’s warranty.

What is the warranty on the frame?

Plus
Each PRIME frame is covered by Lifetime manufacturer’s warranty.

Where are you bikes manufactured?

We assemble our bikes in Germany.

Where are you bikes manufactured?

Plus
We assemble our bikes in Germany.

Will you offer spare parts like axles or bolts?

Yes. You will be able to purchase them directly from our website. Keep in mind that your bike is covered under warranty. This includes hardware.

Will you offer spare parts like axles or bolts?

Plus
Yes. You will be able to purchase them directly from our website. Keep in mind that your bike is covered under warranty. This includes hardware.

I would like to receive my bike with a spare derailleur hanger. Can I order one?

You don’t have to. We will deliver your bikes with spare derailleur hanger anyway

I would like to receive my bike with a spare derailleur hanger. Can I order one?

Plus
You don’t have to. We will deliver your bikes with spare derailleur hanger anyway

Can you change some parts on my spec?

No. We offer several builds for each model. We hope you will find there what you need.

Can you change some parts on my spec?

Plus
No. We offer several builds for each model. We hope you will find there what you need.

Why can’t I purchase 2 bikes at once?

Each order might have different delivery date. We want you to receive your bike as soon as possible. Therefore you can order only 1 bike per order.

Why can’t I purchase 2 bikes at once?

Plus
Each order might have different delivery date. We want you to receive your bike as soon as possible. Therefore you can order only 1 bike per order.
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